Shipping + Returns

Shipping

We offer both domestic and international shipping. Please take note that orders are not sent on weekends or Western Australian public holidays. Keep in mind that all packages must be signed so please provide a daytime address for delivery. Once your package has been possessed a tracking number will be provided.

Shipping within Australia

Shipping within Australia will be sent via Australia Express Registered Post and should arrive between 2-5 working days.

Shipping Internationally

Shipping internationally will be sent via DHL and should arrive between 2-10 working days.

Please keep in mind that custom charges may apply in certain countries. These charges are at the customer’s expense and are not the responsibility of MADELEINE RUTH.

Returns and Exchanges

As our garments are all ‘Made to Order’ we can not offer any exchanges or returns.

In the unlikely event that there is an issue with your order please email us at info@madeleineruth.com.au within 7 days of receiving your order so we can do our best to resolve any problem.

Further Queries

For all questions, please contact info@madeleineruth.com.au